Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All orders are sent by Royal Mail. You will have a choice of types of postage, but I would recommend Signed for 1st class for UK orders and International Tracked and Signed for overseas. The relevant cost are shown on the checkout page.

Which payment methods are accepted in the Online Shop?

 

  1. BACS
  2. Paypal
  3. Credit Cards
  4. Cheques can also be accepted but are not encouraged
How long will delivery take?

Those items mark with the number of them being in stock will be sent within a few days.
The other printed items will be will be queued ready for printing and should be ready for delivery within about 28 days. It will often be less depending on work load and the immanence of shows etc.
The actual time for delivery will depend on the postal rate chosen.

How secure is shopping in the Online Shop? Is my data protected?

Your data is only used for the delivery of your orders.
You can ask for you personal data to be removed from the system at any time.

Do I receive an invoice for my order?

Yes, there will be an invoice included with you delivery.

Where are all the etched coaches?

My etcher’s delivery is 4-6 weeks, and I don’t think that is compatible with a Made-to-Order website.